(818) 308-4607 Los Angeles, CA
When running the socket server you may get an error similar to the following:
Starting secure server...
Socket.prototype.__proto__ = EventEmitter.prototype;
TypeError: Cannot read property 'prototype' of undefined
at Object. (/Applications/MAMP/kollaborate/websocket/node_modules/websocket.io/lib/socket.js:49:43)
at Module._compile (internal/modules/cjs/loader.js:689:30)
at Object.Module._extensions..js (internal/modules/cjs/loader.js:700:10)
at Module.load (internal/modules/cjs/loader.js:599:32)
at tryModuleLoad (internal/modules/cjs/loader.js:538:12)
at Function.Module._load (internal/modules/cjs/loader.js:530:3)
at Module.require (internal/modules/cjs/loader.js:637:17)
at require (internal/modules/cjs/helpers.js:22:18)
at Object. (/Applications/MAMP/kollaborate/websocket/node_modules/websocket.io/lib/protocols/drafts.js:12:14)
at Module._compile (internal/modules/cjs/loader.js:689:30)
This is because the socket server depends on a third-party component that is not currently compatible with Node.js 7 and higher. We plan to address this in a future update.
1. First uninstall the old version of Node.js.
On Ubuntu you can do this with the commands:
sudo apt-get remove nodejs
sudo apt-get remove npm
On macOS, if you installed with Homebrew, you can remove it with the command:
brew uninstall node
Other options for removing Node.js from macOS are available here.
2. Now install the 6.x version.
On Ubuntu type the commands:
curl -sL https://deb.nodesource.com/setup_6.x | bash -
sudo apt-get install -y nodejs
On macOS, type the commands:
brew install node@6
brew link node@6
If you are using MAMP to host Kollaborate Server on macOS, the mail queue and daily scripts may no longer run after upgrading MAMP or PHP. This is because MAMP uses version-specific paths to point to each PHP executable.
In order to use Render Watcher with a Gmail account, you first need to setup an app-specific password in the Security section of your Google account settings. Create a new password for Render Watcher and then use the new password in the preferences pane of Render Watcher.
We've had lots of customers ask us about Final Cut Pro X Workflow Extensions for Kollaborate and other products. We're very keen to create Workflow Extensions but currently the Software Development Kit (SDK) has not been publicly released by Apple and only a handful of companies have been given access to it. Apple has provided developers with the means to register their interest in the SDK and we have done so and are waiting to hear back.
So in summary, we do plan to create Workflow Extensions once Apple opens up the SDK to other companies, but we don't currently know when that will be.
We will update this post with more information once we know it.
Use the following steps to redeem a promo code you received for a free Kollaborate subscription.
1. Sign up for the free Kollaborate trial (no credit card needed).
2. Click your avatar at the top right, then click Subscription.
3. Click Enter a promo code.
4. Enter the code and click Continue.
If you have an older iOS device that is not able to install the latest version of iOS, you can still use the last version of that app available for your operating system.
In some situations, most commonly when updating to a new version, Final Cut Pro X can forget export settings. This can result in the Open With action of the export preset being reset to Do Nothing. This means that when selecting Share > Send to Kollaborate, after FCPX has finished rendering the file does not get sent to the helper and therefore does not upload.
To fix this, go to Share > Send to Kollaborate then click on the Settings tab. Set Open With to "Kollaborate FCPX Exporter". If the app is not already listed in the dropdown menu you can find it in the /Applications/Digital Rebellion folder.
Resolved: PHP 7 is supported in Kollaborate Server 2.0.3 and higher.
Many Kollaborate Server customers are keen to upgrade to PHP 7 to take advantage of new features and significant performance improvements. As of Kollaborate Server 1.4, the base code of the site is PHP 7-compatible, however Kollaborate Server customers cannot yet take advantage of it because third-party components such as the Ioncube loaders do not yet support PHP 7.
Consequently, Kollaborate Server can only be deployed up to PHP 5.6, but we expect the third-party components to support PHP 7 before the end of Q2 2016.
If you have received a promo code for free download of one of our desktop apps (not mobile), please perform the following steps to redeem it.
1. Create a free account on our site if you don't have one already.
2. After logging into your account, scroll down the My Licenses page and enter the promo code you received into the Promo Code text box at the bottom, then click Redeem.
3. Under My Licenses, you will now see a new entry for the product you just redeemed. If the product appears under Online Licenses, you can register it by logging into your Digital Rebellion account in the app's registration dialog.
If the license appears under our older Product Key License section, you can enter the first name, last name, company and product key listed exactly as written into the app's registration dialog to unlock it.
If you have large numbers of plugins installed on your computer, Plugin Manager may crash at startup on OS X 10.11.0 or OS X 10.11.1. This is an OS X bug that was fixed in OS X 10.11.2 so we recommend updating to the latest version to resolve this issue.
This does not affect users running Pro Maintenance Tools on operating systems earlier than 10.11.
When playing 23.976 or 24 fps media in CinePlay for Apple TV, certain motion such as fast pans may appear to judder or stutter.
This is because tvOS automatically plays back media at either 25 or 30 fps, depending on the rate set in the Apple TV's preferences. This is a limitation within the operating system and is not something we can override. We are hoping this limitation will be lifted in future versions of tvOS.
Go to Settings > Resolution and select one of the 50 Hz options if your TV supports it. While this will still not play back at exactly 24 fps, 25 is much closer than 30.
You may notice that QT Edit takes longer to save a file to a network volume than to a local volume. If you save to a local volume, QT Edit updates the file in-place which is extremely fast. However, if you save to a non-local volume, updating in-place is dangerous and can potentially cause corruption, so QT Edit rewrites the entire file which takes longer.
Therefore the overall file size makes a difference to how long it takes to save on a network volume, where it doesn't on a local one. Our recommendation is to wait for the save operation to finish but some users may prefer to copy large files locally first.
There is a serious bug in iOS 9 that can cause instability when handling MIDI connections. This was causing frequent crashes in CinePlay so we have temporarily disabled Cut Notes sync support until Apple fixes the flaw in iOS.
This issue does not affect Cut Notes or CinePlay for Mac.
We will update this post when more information becomes available.
Cut Notes for iPad may crash when changing the frame rate of a project on iOS 8. This only occurs in the Projects / Cuts view and not in the Info dialog in the button view.
The crash occurs if the keyboard is showing to enter text into a field and you modify the frame rate without dismissing it first. Therefore to avoid the crash make sure you tap the Done button on the keyboard to dismiss it before modifying the frame rate.
This was fixed in version 2.3.5.
Use the following steps to redeem an iOS promo code you may have received for a free copy of the app.
1. Launch iTunes and go to the iTunes Store.
2. At the right of the homepage, click Redeem under the Quick Links section of the sidebar. Sign into your iTunes account if prompted.
3. Type in the code you received, then click Redeem. The app will begin downloading immediately.
1. Launch the App Store app.
2. Tap the Featured tab at the bottom if it is not already selected.
3. Scroll down to the bottom of the page and tap the Redeem button. You won't see this button unless you are logged in, so tap the Sign In button at the bottom of the page to do so.
4. Tap the text to enter your code manually, then type the promo code and tap Redeem.
Some of our applications log analytics and usage data to help us improve our software. This sends anonymous data periodically to our server.
Please be aware that this system is opt-in, so we do not log any data without your express permission. If you do not wish to share such data, simply decline when prompted. If you wish to retract this permission later on you can do so from the application's Preferences dialog.
This setting applies to all of our desktop apps so you will only ever be asked once, and whatever your answer is will be respected by every app. On mobile you will be asked once per app.
The data logged varies based on the app in question but essentially falls into the following areas:
Your system is assigned an ID code which helps us filter out duplicate data. This code is completely random, is not guaranteed to be unique (sometimes more than one user has the same code) and is not linked to your Digital Rebellion account, so it is impossible for us to link an ID back to a particular user or computer. As an additional privacy measure your system is assigned a new ID every 90 days.
If you are seeing unknown charges on your bank statement, please first check the name of the listed company. We bill as either "Digital Rebellion" (although this may be partially cut off on some statements) and "Kollaborate.tv". If you see anything else listed, that means it's not actually a charge by us.
What you are probably seeing on your bill is a charge called "CinePlay". CinePlay was a free online movie service of questionable legality and ethics that has since been shut down, however the company is still billing different services under the name "CinePlay". Because the site has been shut down it no longer appears on Google searches for that name. Instead, our site appears because we have unrelated software products called CinePlay for which we are well-positioned on Google. Note that these products are one-off purchases, not subscriptions, that are billed as "Digital Rebellion" and retail for a different price than the amount that was billed to your account.
The company that is billing your account is called iMovies Ltd and runs sites like ReelHD (you can read reviews here). Please contact that company for a refund. If you are unable to contact them or obtain a refund, please speak to your card provider about initiating a chargeback.
A small number of users may be experiencing an issue in Cut Notes where the UI is slow or sluggish and takes a while to respond to your button presses. If you experience the issue, first go to the Updates tab of the App Store and check you have the latest version of Cut Notes.
If that doesn't solve the issue, perform the following steps:
1. Plug the iPad into iTunes on your Mac or PC.
2. Select the name of the iPad in the left-hand pane.
3. Select Apps in the main pane.
4. Under File Sharing at the bottom, select Cut Notes.
5. Select the Projects folder, click Save To and choose a location.
When creating a plugin installer with Plugin Manager, you may receive a similar error message to the following:
Unable to create installer
Code signing failed: object file format unrecognized, invalid or unsuitable.
The code signing function of Plugin Manager requires Xcode to be installed on your system along with the optional command-line tools.
To install the command-line tools, launch Xcode, go to the Downloads tab of the Preferences dialog and then click the Install button next to Command Line Tools.
If that doesn't solve the problem, type the following command in to the Terminal:
On the App Store all purchases are handled by Apple. We have no knowledge of the details of your purchase and have no control over it. If you have a billing question or problem it must be directed to Apple.
You can do this by contacting iTunes support.