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Known Issue: Unable to extract large folders downloaded from Kollaborate on older versions of macOS

Some macOS users may receive the error message "Error 2 - No such file or directory" from the macOS Archive Utility app when downloading a folder of more than 4 GB from Kollaborate. This issue does not occur in macOS 10.15 or later and only affects older versions.


  1. Unzip with a third-party tool such as The Unarchiver.
  2. Upgrade to macOS 10.15 or later.