Kollaborate
Pro Maintenance Tools
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CinePlay
Post Haste
Preference Manager
FCS Remover|
Maintain, optimize and troubleshoot your NLE
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Professional cloud workflow platform
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Simplified media management
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Upon launching DaVinci Resolve you may see the following error:
"Resolve did not locate a compatible or upgradable database."
Clicking past it shows an empty project view.
There are several possible causes including database corruption but a common one is caused by your PostgreSQL database being too large. This can cause PostgreSQL to request more shared memory than is allowed by OS X or Linux.
To determine the exact error on OS X, you can launch the Start Server app in your /Applications/PostgreSQL folder. If it fails to launch it will show an error message after about a minute or so. On Ubuntu the equivalent command would be sudo service postgresql start.
The error may not have the exact wording shown above but will be labeled "could not created shared memory segment".
There are two ways to fix this problem - either permanently or temporarily until your next reboot. I'd recommend trying the temporary option first because if something goes wrong you can just restart to fix it.
1. Enter the following command into the Terminal located in /Applications/Utilities:
sudo sysctl -w kern.sysv.shmmax=41943040
You'll need to enter your admin password after typing this.
2. Launch the Start Server app or type sudo service postgresql start on Ubuntu. If all went well, it should not report an error and Resolve should be able to see the database when you relaunch it.
3. If you still get an error, try the command again with a higher value then repeat Step 2. The memory limit is specified in bytes so multiply the number of megabytes by 1024 twice. PostgreSQL documentation recommends you use 1/4 of the available memory for this, although I was able to get it working with much less.
1. Back up the file /etc/sysctl.conf.
2. Use the following command to edit the file:
sudo nano /etc/sysctl.conf
3. Add the following line (or edit it if it already exists):
kern.sysv.shmmax=41943040
4. Press Ctrl + O to save the file, then reboot.
5. Resolve should now be able to see the database. If it can't, try increasing the memory limit further and reboot.
If you get into problems and your system refuses to boot, either boot into safe mode or use target disk mode to copy the backup file and then reboot.
Yesterday we released Kollaborate Server 1.1 which brings all of the changes in Kollaborate 1.1 plus many other server-specific features and fixes.
You can now draw over your videos in multiple colors. Annotations must be submitted alongside a comment which helps to give the drawing context.
Comments can be color-coded for context and colors are respected when exporting to marker lists. Comment colors are a powerful feature because you can filter the comment view by color and even filter colors when you export to a marker list.
Kollaborate now offers finer control over notification alerts. You can now choose exactly which notifications to receive from the Profile page.
Files can now be shared from your private storage area and can also be moved between projects.
Superadmins and admins can now access and view all projects on the server regardless of whether or not they are part of the project's Team.
We've improved the installer too, allowing you to specify the superadmin email address and password as part of the installation process instead of logging in with the defaults and then changing them. This simplifies installation and also improves security for those who would not have changed the default login information.
A large number of bugs are fixed in this version, particularly on Windows servers, and file serving performance has been improved, making this a recommended update for all server administrators.
Kollaborate Server is a version of the Kollaborate cloud workflow platform that you can run in-house on your own servers and storage, with improved customization. To find out more about Kollaborate, view the feature list, read the Kollaborate Server documentation or sign up for the free 15-day trial.
Last week we launched our new account portal that provides an easy way of viewing your Digital Rebellion software licenses in one place.
Today we're adding the ability to view transactions and generate invoices. If you don't have an account when you make the purchase, your transactions will be imported when you create one and verify your email address. If your purchases were made under a different email address, you'll need to claim the address from the My Licenses page before transactions will appear.
To generate an invoice, go to the account portal, log in and click Transactions. Decide which purchase you want to print an invoice for, then click Create Invoice next to it on the right.
This applies to all purchases from today onwards. If you need an invoice from a prior purchase, please contact us and we'll send you one.
Note that Kollaborate subscriptions do not show up in this list. To view Kollaborate payments, please visit the Subscription page on Kollaborate.
We've just released Kollaborate 1.1 onto the cloud. This is a major new update to our popular cloud workflow platform.
You can now draw over your videos in multiple colors. Annotations must be submitted alongside a comment which helps to give the drawing context.
This is currently only supported in the web interface right now but it will be coming soon to CinePlay for Mac and CinePlay for iOS.
Comments can be color-coded for context and colors are respected when exporting to marker lists. Comment colors are a powerful feature because you can filter the comment view by color and even filter colors when you export to a marker list.
This works really well with Cut Notes because you can setup preset colored buttons for particular categories such as sound and picture and then filter your marker outputs accordingly.
Comment colors are supported by Cut Notes and CinePlay for Mac and will be coming soon to CinePlay for iOS.
We've also released a new version of Kollaborate Transfer. This uses AV Foundation for encoding on OS X 10.7 or higher which significantly boosts encoding performance.
It also uploads QuickTime metadata tags to Kollaborate so you can reference them from the player.
Kollaborate now offers finer control over notification alerts. You can now choose exactly which notifications to receive from the Profile page.
Files can now be shared from your private storage area and can also be moved between projects.
On top of this, there have been a large number of bug fixes, UI tweaks and performance optimizations to improve the Kollaborate experience. There will also be a corresponding update to Kollaborate Server next week.
Kollaborate is a cloud workflow platform that allows you to share files and collaborate with others while offering full integration with Digital Rebellion products. To find out more visit www.kollaborate.tv.
We've just released Cut Notes 2.2, CinePlay for iOS 1.3 and corresponding versions of Cut Notes: Kollaborate Edition and CinePlay: Kollaborate Edition.
You may not notice much of a difference in the UI but both apps have received a significant architecture overhaul under-the-hood which should result in improved stability, performance and memory usage.
Cut Notes has also received a minor facelift to make it more iOS 7-compatible, alongside an overhauled Kollaborate login dialog which allows you to configure Kollaborate Server directly from the dialog instead of having to exit to go into the iOS Settings app.
CinePlay features a new Downloads window that displays ongoing downloads in a central location while you continue to navigate within the app. We've also improved Kollaborate integration by allowing you to download Kollaborate files for offline viewing and play back earlier revisions of a file.
For more details on the changes please see the Cut Notes changelog and CinePlay changelog.
We're pleased to introduce our newest product, CinePlay for Mac. CinePlay is intended as a professional alternative to QuickTime Player X. It plays back modern video formats and offers masks, safe areas, timecode overlays, markers and more.
Mask video to a variety of aspect ratios.
View 4:3 and 16:9 safe areas over video.
As well as timecode overlays, you can display timecode in a resizable window. If you're on a multiple-monitor setup you can drag it to a different display to prevent timecode from distracting the client.
Set colored markers and export them to FCP and Avid marker lists.
See all of your markers or Kollaborate comments in a separate window.
Output Mackie and MIDI Timecode for syncing to other devices or applications like Cut Notes.
Set in and out points and trim the video or transcode to a different codec.
Remotely control CinePlay from your iOS device with Editmote.
CinePlay is integrated with Kollaborate. Use the built-in Kollaborate browser to navigate through your project, then double-click a video to play it.
Markers you add will appear instantly for others as comments. Any comments someone else makes on the same video while you are watching it are shown as Notification Center alerts.
CinePlay is an essential tool for video professionals. There's a 15-day trial available and Kollaborate cloud functionality is free to make it easy to share videos with clients. CinePlay is available for an introductory price of $29 and is the first product to use our new online licensing system.
To find out more, see the feature list, read the user manual or download the free 15-day trial. We're keen to hear feedback to help us develop the application further, so please let us know how it fits in with your workflow.
We've just launched our new account portal that allows you to easily view and manage your Digital Rebellion application licenses.
Registration is quick and easy. If our system detects that you have software licenses registered to the email address you signed up with, it will send you an email with a link to confirm your address. Once you've confirmed it, you'll be able to view all of the registration information for each product you own.
If you have different products registered to different addresses, you can easily link them to your account by confirming that you own the other address. If you no longer have access to the old address, please contact us and we'll help you link it up to the new account.
Furthermore, we will be switching to an online registration system for all new products and major updates to existing products. This makes registering and licensing our products easier because you will be able to license applications simply by entering your email address and password.
No shipping products are yet using the new registration system but because there are likely to be a number of questions about this change we've prepared an FAQ below.
Q. Does the new licensing system mean you are switching to a rental model?
A. No, our licenses are still permanent, it's just a change to how you register the application on your computer.
Q. Do I need internet access to register?
A. Yes, you will require an internet connection at the point of registration.
Q. Must my computer constantly be connected to the internet in order to use the application?
A. No, this is not necessary. You will need to connect periodically and we're not yet sure of the exact grace period but it is likely to be once every few months.
Q. Am I locked out of the software if I forget my password?
A. No, a password is only required if you want to register or unregister the software. If you forget your password you can reset it here.
Today Adobe announced it's dropping support for Mac OS X 10.6 Snow Leopard. While Adobe says it only affects a small number of customers, there is still a sizable number of users running the older OS, with some surveys suggesting as much as 19% usage.
Here are 7 reasons why you should upgrade from Snow Leopard to a newer version of OS X.
Apple is no longer fixing OS X bugs and some browser manufacturers no longer offer 10.6 support, leaving your system vulnerable.
Not just Adobe, many other apps no longer support 10.6, including all Apple and Avid applications and many hardware products and cameras. Some upcoming new products from us will require newer OS versions to take advantage of more recent technologies.
With every new OS release there is normally a speed boost from more efficient code execution, as well as new performance-enhancing technologies like AV Foundation, timer coalescing and compressed memory.
Useful new technologies for pro users since 10.6 include AV Foundation, compressed memory, tabbed Finder windows, file tags, Airdrop, Notification Center and Airplay Mirroring. This is in addition to the aforementioned performance-enhancing technologies.
While we don't shy away from embracing features from newer OSes if they have a clear benefit to users, maintaining two codebases for a small subset of users is complex and takes time away from feature development.
10.9 is free and 10.8 is $20 on the Apple Store.
Lion introduced several controversial features like reverse scrolling and an inability to Save As. Luckily some of those decisions were reversed in later versions and others are completely customizable. We have a guide to making newer versions behave more like Snow Leopard here.
We've just released Pro Maintenance Tools 2.0.20, a minor update to our suite of tools to maintain, optimize and troubleshoot your editing system.
Changes in this version include:
Pro Maintenance Tools is an essential toolkit for maintaining, optimizing and troubleshooting your editing system. To find out more see the feature list, read the user manual, watch the overview video or download the free 15-day trial.
We've just released updates to our video storage space calculators Video Space Calculator 1.1.1 for iOS and version 1.0.5 for Mac.
This update adds the following new codecs to both apps:
This takes the total number of supported codecs to over 80.
Video Space Calculator is a useful tool for estimating the final size of an encoded file or the number of video hours available on a particular disk. It is available from the Mac and iOS App Stores.
Cut Notes
CinePlay
Aspect Ratio Matte Generator
Video Space Calculator