Digital Rebellion Support

Plugin Manager - code signing error when creating a plugin installer

Fri, 10 May 2013 12:18:03 -0600

When creating a plugin installer with Plugin Manager, you may receive a similar error message to the following:

Unable to create installer

Code signing failed: object file format unrecognized, invalid or unsuitable.

The code signing function of Plugin Manager requires Xcode to be installed on your system along with the optional command-line tools.

To install the command-line tools, launch Xcode, go to the Downloads tab of the Preferences dialog and then click the Install button next to Command Line Tools.

If that doesn't solve the problem, type the following command in to the Terminal:

export CODESIGN_ALLOCATE="/Applications/Xcode.app/Contents/Developer/usr/bin/codesign_allocate"

Error messages supported by Crash Analyzer and EditCodes

Tue, 30 Apr 2013 08:41:42 -0600

This is a list of all error messages supported by the Error Lookup function in Crash Analyzer and EditCodes (iTunes link).

Note that updates for EditCodes normally lag Pro Maintenance Tools by a few days so some errors may not be present in EditCodes if a Pro Maintenance Tools update was imminently released.

2 GB file limit exceeded	Avid Media Composer
3x crash service down	Compressor
A database is corrupted	Final Cut Pro X
A file of this name already exists	Final Cut Pro
A serious error has occurred! It is recommended that you immediately save your work and restart the system	Avid Media Composer
AAFDomain: Failed to open file for reading	Avid Media Composer
AAFExportMedia() - Unhandled descriptor type. Neither Video, Audio, or Data	Avid Media Composer
AddMediaSample Failed	Avid Media Composer
ADM_COREAUDIO_UNDERRUN	Avid Media Composer
ADM_DIO_ERROR_OCCURRED, DIOerr: Flamethrower timeout	Avid Media Composer
ADM_DIO_ERROR_OCCURRED, DIOerr: No valid input signal	Avid Media Composer
ADM_PLAY_NOT_ARMED	Avid Media Composer
Adobe Premiere Pro failed to return a video frame. Canceling the operation	Adobe Premiere Pro
AMEResourceManager::ReconfigHW_LegendBoB_play()Error [2147483657] unable to: legendBob->SetIOMode	Avid Media Composer
An error occurred loading database	Avid Media Composer
An error occurred while configuring QuickTime using the current capture preset. Please quit Final Cut Pro and check your hardware configuration	Final Cut Pro
An unspecified error occurred while performing a conform action on the following file	Adobe Premiere Pro
AParamItem::UniqueidentifierToParamID - unable to convert UID to paramID	Avid Media Composer
Assertion failed: kCGErrorSuccess == err && displaysCount > 0	Avid Media Composer
Audio/Video is unexpectedly no longer coming into the system	Avid Media Composer
AUDIOEXPORT_INSUFF_DISK	Avid Media Composer
AUTO_COMP_NO_SYNC	Avid Media Composer
BAD_MAGIC	Avid Media Composer
Binsave: error deleting bin file	Avid Media Composer
BlipPlayer::NonThreadedPlayBlipField: Timed out waiting for single frame player to stop. If scrubbing a complex sequence of unrendered effects, consider rendering them for better performance	Avid Media Composer
Bus error in main thread	Avid Media Composer
Can't load database	Avid Media Composer
Cannot create the AMA sample mapper to play this clip	Avid Media Composer
CANT_UPDATE_NON_AVID_OPTIMAL_CONTAINER	Avid Media Composer
Catalog too new	Final Cut Pro X
CM_OFFSET_OUT_OF_RANGE	Avid Media Composer
Codec not found. You may be using a compression type without the corresponding hardware card	Final Cut Pro
Codec Error	Final Cut Pro
Compiler File Error	DVD Studio Pro
ConvertToAAF() not implemented for this component type	Avid Media Composer
CORE_UNABLE_TO_DO	Avid Media Composer
COREAUDIO_OUTPUT_DEVICE_NOT_STARTED	Avid Media Composer
Correction can't be applied without a current monitor	Avid Media Composer
Could Not Create File	Soundtrack Pro
CRUMB_EXISTS	Avid Media Composer
DE_NO_COIN	Avid Media Composer
Device Error	DVD Studio Pro
DID READER::XraiseUnexpectedStreamStatus async file system error	Avid Media Composer
DIDDescriptor: GetAAFProperties: XDCAMHD Unsupported resolution	Avid Media Composer
DISK_FILE_ALREADY_EXISTS	Avid Media Composer
DISK_FILE_NOT_FOUND	Avid Media Composer
DISK_INVALID_FILENAME_SYNTAX	Avid Media Composer
DISK_UNIX_ERROR	Avid Media Composer
DOMAIN_COPYOUT_FAILED	Avid Media Composer
DSPPublishing error -29	Final Cut Pro X
Effect does not apply	Avid Media Composer
Error compiling movie. Codec compression error. This codec may be unable to support the requested frame size, or there may be a hardware or memory problem	Adobe Premiere Pro
Error compiling movie. Disk Full	Adobe Premiere Pro
Error compiling movie. Duplicate file	Adobe Premiere Pro
Error compiling movie. File not found	Adobe Premiere Pro
Error compiling movie. I/O Error	Adobe Premiere Pro
Error compiling movie. Invalid output drive	Adobe Premiere Pro
Error compiling movie. Out of memory. To maximize available memory, set the rendering optimization preference to 'Memory'	Adobe Premiere Pro
Error compiling movie. Unable to create or open output file	Adobe Premiere Pro
Error compiling movie. Unable to save file. Destination file is in use by Adobe Media Encoder	Adobe Premiere Pro
Error compiling movie. Unable to save file. Destination file is in use by Premiere	Adobe Premiere Pro
Error compiling movie. Unknown error	Adobe Premiere Pro
Error compiling movie. You do not have permission to create or delete the output file	Adobe Premiere Pro
Error: Unknown file	Final Cut Pro
Failed to get the number of contiguous bytes from the AMA Plug-In	Avid Media Composer
Failed to initialize audio hardware	Avid Media Composer
Failed to find coincidence point on tape	Avid Media Composer
Failed to save. Unknown store type, format, or version	Final Cut Pro X
FILE_OTHER	Avid Media Composer
Final Cut Pro cannot save changes to projects or Events. The disk where your projects or Events are located may be full or unavailable, projects or Events may have moved, or permissions may have changed	Final Cut Pro X
FlamethrowerOHCIManagerCoreRep ... No running thread to receive message Pyromaniac DIO FirewireBOBEventThread (null)	Avid Media Composer
FlattenMovieDataToDataRef	General
General Error	Final Cut Pro
General Error 34	Final Cut Pro
General Error 41	Final Cut Pro
Illegal angle situation. Only the main video angle will be simulated	DVD Studio Pro
Image is too large to be loaded	Avid Media Composer
Import error - the video bit depth is unsupported	Adobe Premiere Pro
Import was aborted due to a timecode break	Final Cut Pro X
Incompatible GOP structure	DVD Studio Pro
INVALID_FILE_NAME	Avid Media Composer
KCAV: Activation code validation failed	Avid Media Composer
KCAV: Failed to get Activation code attributes	Avid Media Composer
Layer 0 exceeds the maximum layer size allowed	DVD Studio Pro
Legend Audio Communications Error, Hardware Underrun	Avid Media Composer
Long GOP cannot be exported	Avid Media Composer
Menus cannot exceed 1GB in total size. Reduce the amount of data in your menus	DVD Studio Pro
Metadata writing in progress	Adobe Premiere Pro
Movie export from procedures FAILED! errcode 4294965987	Avid Media Composer
MPEG2IBPCODEC_ERROR_IN_BITSTREAM	Avid Media Composer
MSM: No directory specified_3	Avid Media Composer
MVL_INSUFFICIENT_SPACE	Avid Media Composer
NO CHUNK	Avid Media Composer
No compressed data format found for specified VCID and video format	Avid Media Composer
No media can be written to any mounted drive. Please check write permissions	Avid Media Composer
Not Enough Disk Space In Target Folder	DVD Studio Pro
Not enough memory to import the requested file	Adobe Premiere Pro
NSURLDomainError -1001	Final Cut Pro X
NSURLDomainError -1012	Final Cut Pro X
NTSC assets cannot be imported into PAL projects	DVD Studio Pro
Offset Too Big	QuickTime
omfiHPDomain_BAD_MAGIC	Avid Media Composer
omfiHPDomain_INIT_FAILED	Avid Media Composer
Operation not allowed	Final Cut Pro
Operation not supported filename:creating	Avid Media Composer
Out of Memory	Final Cut Pro
PAL assets cannot be imported into NTSC projects	DVD Studio Pro
PGLUE_IMPOLITE_PORT_NUMBER	Avid Media Composer
PMM_AUDIO_MISMATCH	Avid Media Composer
PMM_INSUFFICIENT_MEDIA	Avid Media Composer
Portions of a sequence use Motion integration, but Motion integration is not installed	Final Cut Pro
Project is unreadable or too new for this version of Final Cut Pro	Final Cut Pro
Publishing to YouTube Failed: NoLinkedYouTubeAccount	Final Cut Pro X
Publishing to YouTube Failed: ServiceUnavailable	Final Cut Pro X
Publishing to YouTube Failed: The request timed out	Final Cut Pro X
Range specified for Dup is outside range of component	Avid Media Composer
Render Error: Insufficient disk space	Final Cut Pro
ScriptSync Error: The file could not be created	Avid Media Composer
Segmentation fault in thread "Main thread"	Avid Media Composer
Seq Header Duplication	DVD Studio Pro
Sequence refers to non-existent track in clip	Avid Media Composer
SFPlayConsumer::Execute TIMEOUT	Avid Media Composer
SQL could not be executed	Avid Media Composer
SQLite error code:1, 'too many SQL variables'	Final Cut Pro X
SWDC_CodecInterface_Task::Execute() CONSISTENCY CHECK FAILURE ERROR	Avid Media Composer
The Build Location folder contains a VIDEO_TS folder(standard DVD content). You must remove the VIDEO_TS folder from the Build Location in order to proceed with Build/Format of a HD DVD project	DVD Studio Pro
The document could not be opened	Final Cut Pro X
The drive containing the source material is not available. Using the drive specified in Media Creation settings	Avid Media Composer
The Help library requires Javascript	General
The file has an unsupported compression type	Adobe Premiere Pro
The font dictionary can't be read	Adobe Premiere Pro
The operation couldn't be completed. (com.apple.Compressor.CompressorKit.ErrorDomain error -1)	Final Cut Pro X
The operation couldn't be completed. Permission denied	Final Cut Pro X
The operation couldn't be completed. Invalid argument	Final Cut Pro X
The project appears to be damaged. It cannot be opened	Adobe Premiere Pro
The selected SAN location is already in use	Final Cut Pro X
The system is running low on memory (100% full). It is recommended that you close some bins and save your project before opening any more bins	Avid Media Composer
There are no media drives available. You will only be able to import shot logs	Avid Media Composer
There is not enough clip media to create the transition	Final Cut Pro X
There were errors linking to AMA files	Avid Media Composer
This project contained a sequence that could not be opened. No sequence preview preset file or codec could be associated with this sequence type	Adobe Premiere Pro
Timed out obtaining dynamiclink server connection	Adobe Premiere Pro
T1P:ATM Parse Error	Adobe Premiere Pro
Unable to connect to background process	Compressor
Unable to initialize OpenGL. Make sure Video Desktop is disabled	Color
Unable to open file 'Media Tool'. File does not contain a valid Avid domain header. Cannot open launch Media Tool	Avid Media Composer
Unable to relink AMA clip to selected file. It may be incompatible with the original. (ie: file type, edit rate, track list, duration)	Avid Media Composer
Unable to stop spring buffer's fill thread	Avid Media Composer
Unable to write shared user settings file. Make sure directory exists and is accessible	Avid Media Composer
Unsafe Operation Attempted	Adobe Premiere Pro
Unsupported compression in file	Adobe Premiere Pro
Unsupported format or damaged file	Adobe Premiere Pro
Unsupported resolution	Avid Media Composer
VDM3_VideoOutputCvtr::ExecuteRequest: Unexpected state	Avid Media Composer
Your tape format has audio at 32000 and your audio project settings were expecting 48000. You need to change your audio project setting and re-record	Avid Media Composer
12	General
14	Final Cut Pro
34	Final Cut Pro
0	QuickTime
-30	QuickTime
-33	General
-34	General
-35	General
-36	General
-43	General
-45	General
-48	General
-50	Finder
-50	QuickTime
-108	General
-111	Avid Media Composer
-120	General
-1712	General
-2000	QuickTime
-2001	QuickTime
-2002	QuickTime
-2003	QuickTime
-2004	QuickTime
-2005	QuickTime
-2006	QuickTime
-2007	QuickTime
-2008	QuickTime
-2009	QuickTime
-2010	QuickTime
-2011	QuickTime
-2012	QuickTime
-2013	QuickTime
-2014	QuickTime
-2015	QuickTime
-2016	QuickTime
-2017	QuickTime
-2018	QuickTime
-2021	QuickTime
-2022	QuickTime
-2023	QuickTime
-2024	QuickTime
-2025	QuickTime
-2026	QuickTime
-2027	QuickTime
-2028	QuickTime
-2029	QuickTime
-2030	QuickTime
-2031	QuickTime
-2032	QuickTime
-2033	QuickTime
-2034	QuickTime
-2035	QuickTime
-2036	QuickTime
-2037	QuickTime
-2038	QuickTime
-2039	QuickTime
-2040	QuickTime
-2041	QuickTime
-2045	QuickTime
-2046	QuickTime
-2047	QuickTime
-2048	QuickTime
-2049	QuickTime
-2050	QuickTime
-2051	QuickTime
-2052	QuickTime
-2059	QuickTime
-2062	QuickTime
-5000	Avid Media Composer
-5000	General
-6662	QuickTime
-8058	Finder
-8072	Finder
-8960	QuickTime
-8961	QuickTime
-8962	QuickTime
-8963	QuickTime
-8964	QuickTime
-8965	QuickTime
-8966	QuickTime
-8967	QuickTime
-8968	QuickTime
-8969	QuickTime
-8970	QuickTime
-8971	QuickTime
-8972	QuickTime
-8973	QuickTime
-8974	QuickTime
-8975	QuickTime
-8976	QuickTime
-8977	QuickTime
-8987	QuickTime
-8992	QuickTime
-8993	QuickTime
-10810	General

To view the solutions for these error messages, please download Crash Analyzer or EditCodes (iTunes link).

Unsupported error messages can be added using the submission links in both applications.

How to resolve iOS billing problems

Thu, 13 Dec 2012 12:19:50 -0700

On the App Store all purchases are handled by Apple. We have no knowledge of the details of your purchase and have no control over it. If you have a billing question or problem it must be directed to Apple.

You can do this by contacting iTunes support.

Troubleshooting Editmote connection issues

Thu, 29 Nov 2012 13:15:09 -0700

Try the following steps if Editmote is unable to connect to your computer.

1. Make sure that the Editmote Preference Pane is installed on your Mac and that the switch is in the On position.

2. Ensure your Mac and iOS device are connected to the same wi-fi network.

3. Make sure you have the latest versions of Editmote and the preference pane.

4. In the Editmote preference pane, try turning the switch off, waiting a few seconds and then turning it back on again.

5. Try force-quitting the Editmote iOS app by going back to the home screen, double-tapping the Home button, tapping and holding over the Editmote icon in the panel that pops up, then tapping the X or - symbol next to it.

6. If you have set the preference pane to listen on a specific network interface (by default it is set to Any), make sure that the interface is connected to a network that your iOS device is capable of accessing.

7. In the Security pane of System Preferences, make sure the Firewall is not set to Allow only essential services.

8. If the Firewall is set to Set access for specific services and applications, make sure the Editmote preference pane is added to the list (it is is located at /Library/PreferencePanes/Editmote.prefPane/MacOS/EditmoteListener by default).

9. Try disabling your network connection and then re-enabling it. If you are connected to a wireless network, this will involve going to the Airport icon in the top-right corner of the screen, selecting Turn Airport Off, waiting a few seconds and then switching it back on.

If you are connected to a cabled network, it will require unplugging the cable, waiting a few seconds and plugging it back in.

10. If you are on a corporate network, you may have a hardware firewall. In this case, go to the Editmote preference pane in System Preferences, specify a custom port and make sure this port is open on your firewall. Also try opening 36015, which is the fallback port if something goes wrong.

11. Try choosing a specific network interface and port to listen on and then connect manually to this IP address and port from within Editmote.

Files open in the wrong application

Sat, 07 Jul 2012 14:36:25 -0600

Problem:
You may experience a situation where project files open in one of our applications instead of its source application. For example, some users have found that XML files generated from Final Cut Pro open in XML Repair instead of Final Cut Pro.

Solution:
If OS X is not explicitly told which application a file should open in and there are many applications on the system capable of opening that type of file, it will guess at what the appropriate application should be. These guesses can often be incorrect.

To force OS X to open a file type in a particular application, ctrl-click on the file in the Finder and click Get Info. Under the Open With section, select the desired application from the list and click Change All.

Pro Media Tools 1.1.4 Changelog

Thu, 24 May 2012 12:33:12 -0600

Pro Media Tools now requires OS X 10.6 or higher
Support for Adobe Creative Suite 6
Improved compatibility with OS X 10.8 Gatekeeper
Project Overview - Improved reliability
Project Overview - Ability to import markers from FCPX projects
QT Edit - When importing timecode from a THM file, QT Edit no longer prompts you for the file if the corresponding THM file exists in the same directory as the movie
QT Edit - Timecode can now be imported from THM files in batch mode
QT Edit - Fixed an issue where batch exported movies could be displayed in QuickTime Player at the wrong size
QT Edit - Various tweaks to batch mode
QT Edit - Fixed an issue where not all FCPX markers in the sequence may be recognized
Timeline Tricks - Improved speed and reliability
Timeline Tricks - Added an option to remove audio clips with -inf volume
General bug fixes, tweaks and optimizations

Pro Maintenance Tools 2.0.8 Changelog

Thu, 24 May 2012 12:30:43 -0600

IMPORTANT: This version requires OS X 10.6 or higher. An older version for OS X 10.5 is available here.
Avid Symphony support
Adobe Premiere CS6 support
CS Repair - Improved processing speed
Housekeeper - Ability to reset Premiere title editor settings
Housekeeper - Ability to clear Adobe Media Encoder queue
Plugin Manager - Stability improvements
Preference Manager - Improved compatibility with multi-user environments
Preference Manager - Ability to backup Premiere Pro keyboard layouts
Improved OS X 10.8 Gatekeeper compatibility
Fixed an issue where it could say an application was damaged
Updated Crash Analyzer definitions
General bug fixes, tweaks and improvements

Render Watcher may not display a notification in Premiere CS6

Thu, 17 May 2012 19:56:36 -0600

Issue: If you have "Play work area after rendering previews" switched on in the General tab of Premiere CS6 preferences, Render Watcher may not show a notification.

Workaround: Switch off "Play work area after rendering previews".

This issue will be fixed in a future version of Render Watcher.

Overwrite confirmation appears when choosing a destination directory

Wed, 18 Apr 2012 13:22:21 -0600

When using the Mac App Store version of Post Haste with folder breaks switched on, you may receive a message asking you to confirm that you wish to overwrite the destination directory when creating a new project.

This error is produced by the OS X Save dialog and only occurs when folder breaks are switched on. It is erroneous and nothing will be overwritten unless a warning icon appears next to the filename preview or Post Haste warns you specifically.

We have overridden this OS X message in the version of Post Haste available from our website, but we cannot override this message in the Mac App Store version while remaining in compliance with Apple's rules.

We recommend either ignoring the error message or using the version available on our site instead.

Pro Media Tools 1.1.3 Changelog

Fri, 13 Apr 2012 13:26:40 -0600

Batch Renamer - Significant improvements to performance and memory use
QT Edit - New Quick Tasks: Set Square Pixel Aspect Ratio and Strip Adobe XMP metadata
QT Edit - Overhaul of the conform function with support for creating slow-motion movies from overcranked Canon DSLR clips
QT Edit - Support for embedding Final Cut Pro X-specific metadata such as scene, shot, angle and reel
QT Edit - Fixed several issues with importing markers from a marker list
QT Edit - Fixed several issues with importing markers from a Final Cut Pro X project
QT Edit - Fixed an issue where QT Edit would claim the movie had been modified when trying to save to an Xsan volume
Render Watcher - Improved the reliability of watch folders
Render Watcher - Reduced memory usage when your system is booted up for a long time
General bug fixes, tweaks and improvements

Cut Notes 1.1.3 Changelog

Sat, 07 Apr 2012 20:21:14 -0600

Markers can now be sent to Final Cut Pro X with the Cut Notes Marker Import 1.1 utility
General bug fixes, tweaks and improvements

Cut Notes 1.1.2 Changelog

Sat, 07 Apr 2012 14:07:31 -0600

Fixed an issue where timecode may be displayed in portrait orientation instead of feet+frames when in F+F mode

Pro Maintenance Tools 2.0.7 Changelog

Wed, 04 Apr 2012 00:19:32 -0600

IMPORTANT: This version requires OS X 10.6 or higher. An older version for OS X 10.5 is available here.
Plugin Manager - Plugin installer added. This is useful for developers to create self-contained installers for their plugins and effects. End-users do not need Pro Maintenance Tools installed to use the installer.
Plugin Manager - Improved compatibility with FxFactory plugins
Plugin Manager - Added a Delete all Disabled Plugins function
Plugin Manager - Minor performance improvements
Plugin Manager - Fixed an issue where some system Audio Units would always fail the validation test
Housekeeper - Fixed an issue where it could hang when trashing FCP waveform or thumbnail caches
Updated Crash Analyzer definitions
General bug fixes, tweaks and improvements

Pro Media Tools 1.1.2 Changelog

Thu, 23 Feb 2012 12:52:25 -0700

Edit Detector - Fixed an issue where thumbnails may not be displayed with the correct aspect ratio
Edit Detector - Multiple edit points can now be selected and deleted
Edit Detector can now export a selected range of edit points instead of every single one
Post Haste - Fixed an issue where some files within a template could not be renamed
Post Haste - New default templates for Photography and Web Design
Render Watcher - Fixed an issue where it could sometimes take up a lot of RAM
Render Watcher - Growl categories added so that alerts can be customized by type (e.g. Compressor batch, FCP render, etc) within the Growl preference pane
QT Edit - Support for additional QuickTime metadata
QT Edit - New Quick Task - Remove all timecode tracks
QT Edit - New Quick Task for creating a timecode track from auxiliary timecode information within the movie's metadata
QT Edit - Fixed an issue where it may be unable to save to a network volume when flattening
QT Edit - Fixed an issue where metadata fields may not update after being edited
Video Check - Printing support
General bug fixes, tweaks and optimizations

Pro Media Tools 1.1.1 Changelog

Thu, 23 Feb 2012 12:50:31 -0700

Post Haste - New parameter type: List. Add comma-separated items to the list in the Default Value field in preferences
QT Edit - Fixed an issue where new timecode tracks could play too fast
QT Edit - Added support for creating a timecode track using the file creation time on disk as the start time
Video Check - Fixed a crash on Lion
Video Check can now detect long frames (potentially dropped frames)
Video Check - Support for checking if the start timecode matches a particular value
Video Check - Now shows the percentage of pixels in the image that are outside the legal range
General bug fixes, tweaks and optimizations

Pro Maintenance Tools 2.0.6 Changelog

Tue, 21 Feb 2012 10:25:38 -0700

Compressor Repair - Fixed an issue where it may not properly clear out Compressor history
Crash Analyzer - Fixed several issues with the error message search function
CS Repair - Performance improvements
Housekeeper - Support for trashing audio aggregate device preferences (can solve Premiere Pro issues)
MC Repair - Performance improvements
Plugin Manager - Improved compatibility with FxFactory plugins
Plugin Manager - Enhanced support for Motion effects
Plugin Manager - Fixed several issues with plugin installation
Preference Manager - Fixed an issue where it could present an error dialog when automatically launching Final Cut Pro
Project Repair can now repair Motion projects
Project Repair - Support for stripping Premiere project keyframes
QT Repair - Added an option to not create a backup before repairing
QT Repair - Fixed an issue where the app would hang when removing edits on very large files
QT Repair - Various reliability and performance improvements when removing edits
QT Repair - Fixed an issue where long movies might not be able to be scrubbed after removing edits
Updated Crash Analyzer definitions
General bug fixes, tweaks and improvements

Pro Maintenance Tools 2.0.5 Changelog

Tue, 21 Feb 2012 10:22:52 -0700

Plugin Manager - Fixed an issue where the Crash Tester could get stuck at the Initializing stage
Plugin Manager no longer asks whether to only install for the current user when installing Adobe / Avid plugins
Housekeeper - Support for trashing ProKit preferences
Updated Crash Analyzer definitions
General bug fixes, tweaks and improvements

Troubleshooting Registration Issues

Tue, 03 Jan 2012 16:48:04 -0700

If your Digital Rebellion software does not accept the registration information you received by email, please ensure the following:

Make sure you have entered the registration information exactly as written in the email. We recommend copying and pasting it to ensure accuracy.
Check that the product name matches in both the email and title bar of the registration dialog.
If your product key is too long or short for the dialog, then it is likely you are entering the wrong key for this product. A common cause of this problem is using an FCS Maintenance Pack license key on Pro Maintenance Tools. Pro Maintenance Tools is a paid upgrade from FCS Maintenance Pack so it requires you to either purchase an upgrade key or download FCS Maintenance Pack from the right-hand side of the Pro Maintenance Tools page under Older Versions.
Enter your name exactly as written in the email. For example, if the name is "Joseph" on the email, you cannot enter a shorthand version such as "Joe".
The company field is optional and can be set when making a payment. If the field is filled in on the email then you must enter it, otherwise you must leave it blank.
The product key (referred to as "serial" on some of our older applications) consists of numbers and capital letters only.

The registration dialog will close automatically if the information was accepted.

FCP Versioner installation best practices

Thu, 29 Dec 2011 20:44:11 -0700

The FCP Versioner application is delivered on a disk image. While the application can be opened directly from the image, for reliable operation of the software we recommend installing it to your Applications folder.

To do this, open a new Finder window by going to File > New Finder Window, navigate to the Applications folder and then drag the FCP Versioner application into the folder. You may be asked to enter your administrator password.

Once this is complete, eject the disk image and launch FCP Versioner from your Applications directory.

Troubleshooting Pro Admin connection issues

Thu, 29 Dec 2011 20:37:15 -0700

If a client machine is highlighted in red, it means it is not connected. Here are some things to
try to resolve the issue:

1. If you have set the client to listen on a specific network interface (by default it is set to Any), make sure that the interface is connected to a network that the admin computer is capable of accessing.

2. In the Security pane of System Preferences, make sure the Firewall is not set to Allow only essential services.

3. If the Firewall is set to Set access for specific services and applications, make sure Pro Admin.app and ProClient are added to the list (ProClient is located at /Library/PreferencePanes/Pro Client.prefPane/MacOS/ProClient).

4. In the Pro Client pane in System Preferences, toggle the switch to the Off position, wait a few seconds and then toggle it back to On.

5. Try disabling your network connection and then re-enabling it. If you are connected to a wireless network, this will involve going to the Airport icon in the top-right corner of the screen, selecting Turn Airport Off, waiting a few seconds and then switching it back on.

If you are connected to a cabled network, it will require unplugging the cable, waiting a few seconds and plugging it back in.

6. If you are on a corporate network, you may have a hardware firewall. In this case, go to the Pro Client pane in System Preferences, specify a custom port and make sure this port is open on your firewall. Also try opening 35011, which is the fallback port if something goes wrong.

7. Download and reinstall Pro Client on the affected systems.

8. You may also experience success by closing Pro Admin and reopening it.

Where are Plugin Manager disabled plugins stored?

Thu, 29 Dec 2011 20:22:22 -0700

When you use Plugin Manager to disable a plugin, the plugin file is moved to the directory /Library/Application Support/Digital Rebellion/Pro Maintenance Tools/Plugin Manager Disabled Plugins.

If your trial expires and you do not register the software, you will need to manually move files that you would like to enable back to their proper location. The files are stored in the disabled plugins folder under their original hierarchy so it's easy to see where the file came from.

Reporting iOS application crashes

Thu, 29 Dec 2011 20:05:19 -0700

If you experience a crash in one of our iOS applications, we recommend that you file a bug report and send us the log directly. While iTunes does automatically submit crash logs to us, it waits for a certain threshold to be met before doing so. This limits our ability to fix automatically-submitted crashes quickly and some more obscure bugs will never meet the threshold and so we'll never know about them.

Crash logs are copied to your computer when you sync with iTunes. They are located at ~/Library/Logs/CrashReporter/MobileDevice/[name of device] and/or ~/Library/ Logs/CrashReporter/MobileDevice/[name of device].symbolicated. You can submit these to us via the Report a Bug link on the relevant application's support page or by using the Leave Feedback link within the app itself.

Known Issue: MC Repair appears to hang while setting permissions

Thu, 29 Dec 2011 19:59:21 -0700

The first time you run MC Repair, it may find a large number of files with incorrect permissions. This could take 5-10 minutes to fix depending on how may files need to be repaired.

While it does this, it may appear to some users that the application is no longer functioning. This is unlikely to be the case and we recommend waiting for the application to finish processing.

In future versions we will make it clearer that processing is still taking place and the application is functioning correctly.

Known Issue: CS Repair appears to hang while setting permissions

Thu, 29 Dec 2011 19:58:39 -0700

The first time you run CS Repair, it may find a large number of files with incorrect permissions. This could take 5-10 minutes to fix depending on how may files need to be repaired.

While it does this, it may appear to some users that the application is no longer functioning. This is unlikely to be the case and we recommend waiting for the application to finish processing.

In future versions we will make it clearer that processing is still taking place and the application is functioning correctly.

Known Issue: Batch Renamer displays forward slashes as colons

Thu, 29 Dec 2011 19:46:45 -0700

When importing files with forward slashes (/) in the title, Batch Renamer displays them as a colons (:). For example, My_Image_5/5/11.jpg is displayed as My_Image_5:5:11.jpg.

In OS X forward slashes separate folders and cannot be used within a filename, so the Finder substitutes forward slashes for colons behind the scenes. Batch Renamer displays the filename exactly as it exists on disk with colons instead of slashes.

This will be fixed in a future version, however until then simply Find & Replace the colons instead of the slashes.

Why are there two copies of every application in the launcher?

Tue, 27 Dec 2011 14:03:16 -0700

This occurs when you have both FCS Maintenance Pack and Pro Maintenance Tools installed on the same system.

To remove the duplicates, download the FCS Maintenance Pack uninstaller from the Pro Maintenance Tools support page and run the uninstaller to remove FCS Maintenance Pack. Make sure the option to remove shared files is deselected.

Alternatively, you can keep FCS Maintenance Pack on your system and simply hide FCS Maintenance Pack within the launcher. To do this, go to View > Hide Groups > FCS Maintenance Pack.

Pro Admin 1.5.2 Changelog

Tue, 27 Dec 2011 13:47:13 -0700

Fixed several issues that could cause communication with remote clients to stall
Fixed an issue where Pro Admin would erroneously claim that a client did not have Pro Maintenance Tools installed
General bug fixes, tweaks and improvements

Pro Maintenance Tools 2.0.4 Changelog

Tue, 27 Dec 2011 13:13:27 -0700

Avid Media Composer 6 support
Compressor Repair - Improved Compressor 4 support
Compressor Repair - Faster processing speeds
Crash Analyzer - Improved reliability when pasting logs
Housekeeper - Support for Compressor 4
Housekeeper - Support for trashing Final Cut Pro X thumbnail, peak and analysis caches
Housekeeper - Improved support for Premiere media caches
Housekeeper - Support for trashing the Avid Media Composer 6 web cache
Housekeeper - Fixed an issue where Final Cut Pro X may fail to close properly
Path Manager - Compressor 4 support
Plugin Manager - Improvements in loading speed
Project Repair - Support for repairing Adobe Premiere projects
Project Repair - Fixed an issue where it would not repair FCP projects without file extensions
System Toolkit - QuickTime components now list their manufacturer
Option for all apps to show Open dialog at startup
Compatibility with Growl 1.3
Improved general stability and reliability
Fixed an issue where Pro Maintenance Tools may ask you to re-enter your registration information unnecessarily
Fixed an issue where Pro Admin could erroneously say that Pro Maintenance Tools was not installed correctly
Updated Crash Analyzer definitions
General bug fixes, tweaks and improvements

Pro Media Tools 1.1 Changelog

Tue, 27 Dec 2011 13:11:57 -0700

64-bit support
Auto Transfer - Each volume can be tagged with metadata that can make up the destination path or be added to a spreadsheet
Auto Transfer - Ability to set a destination individually for each volume
Auto Transfer - Folders can be copied
Auto Transfer - Option to only copy QT movies if they exist on a volume
Auto Transfer - Checksums can now be disabled without disabling file size verification
Auto Transfer - Improved user interface responsiveness while copying and verifying
Auto Transfer - Fixed an issue where the verification failure window could appear blank
Auto Transfer - Fixed an issue where "total remaining space" can calculate the same drive twice
Batch Renamer - Support for regular expressions
Batch Renamer - Insert Characters at Position task added
Batch Renamer - Replace Characters in Range task added
Batch Renamer - Suffixes can now be added after a frame number
Batch Renamer - Added an option to search the file extension when performing Find and Replace
Batch Renamer - Now flags up conflicting filenames
Batch Renamer - Folders can be renamed
Batch Renamer - Significant boost in processing speed
Batch Renamer - Fixed an issue where it would say the wrong number of files had been renamed
Batch Renamer - Fixed several issues when changing the case of a filename
Edit Detector - Significant speed boost
Edit Detector - Improved accuracy
Edit Detector - Frame data is now cached so that you don't need to rescan when loading a previously-opened file
Edit Detector - Now shows edit points in timecode values instead of frames
Edit Detector - Fixed an issue where the timecode could be invalid when an edit point was inserted on the last frame of the movie
Project Overview - Support for exporting marker and locator lists
Project Overview - Improved loading times
Project Overview - Significant performance improvements when editing markers
Project Overview - Fixed an issue where marker colors may not display correctly
Project Overview - Allowed importing of marker lists with Windows-compatible encoding
Project Overview - Fixed an issue where it would only update one marker if several have the same name and time position
Project Overview - Fixed an issue where markers could be inserted before the in point of a clip on the timeline
QT Edit - Batch processing support
QT Edit - Support for importing markers from an FCPX XML project
QT Edit - Video and track summary tabs show basic details about the movie file and its tracks
QT Edit - Added Quick Task presets for setting pixel aspect ratios for NTSC and PAL
QT Edit - Added thumbnails to chapter view
QT Edit - Improved the reliability of saving files to volumes with incorrect permissions
QT Edit - Various improvements to the Conform function
QT Edit - Fixed an issue where QT Edit would sometimes not be able to overwrite a previously opened movie
QT Edit - Fixed an issue where per-track metadata could not be displayed
Quick Bins - Color-coded bin icons
Render Watcher - Support for Adobe Media Encoder
Render Watcher - Support for Compressor 4
Render Watcher - UI overhaul
Render Watcher - Fixed an issue where Avid, Premiere or FCP renders may not correctly notify
Render Watcher - Improved the reliability of notifying Compressor encodes
Timeline Tricks - FCPX support for stripping effects and markers
Timeline Tricks - Uncomposited clips stacked on top of each other can now be collapsed
Timeline Tricks - Transparent third-party filters can be added to a blacklist in preferences to prevent Timeline Tricks collapsing these clips
Timeline Tricks - Improved reliability when collapsing tracks
Video Check - Significant speed boost
Video Check - Support for 10-bit video files on Lion
Video Check - Greater accuracy
Video Check - Support for multi-channel audio
Video Check - Results can be filtered
Video Check - Results can be color coded
Video Check - Fixed an issue where the interface could lock up when processing very large video clips
Video Check - Fixed a bug that could cause it to erroneously flag up pixel values that were within legal range
Improved general stability and reliability
Option for all apps to show open dialog at startup
Fixed an issue where Pro Media Tools may ask you to re-enter your registration information unnecessarily
General bug fixes, tweaks and optimizations

FCP Versioner 1.2.9 Changelog

Tue, 27 Dec 2011 13:07:53 -0700

General bug fixes, tweaks and improvements